Your privacy is important to us
No personal information will be sent to any third parties outside of this business. We do everything we can to think of the safety of our team. While partnering with Arise we do require a full back ground check and a voice assessment test. Some clients will require a drug screening. To help you better understand the system as a Customer Support Professional (CSP), you will be required to take a (CSP) test after being approved to service with our team.
Things to expect
Below you will find a list of things to expect to be successful within this business. All of the things you read below will be explained in detail if you're added to our team.
Our clients has high expectations when it comes to providing superior customer service. That's why we choose thoroughly when it comes to adding to our team. More information is explained in the interview process.
A little about the help of Arise
Arise provides the client. We choose the client we want to work with. Remember you don't work for the client we only contract with them. If for some reason you are experiencing technical issues with the clients, you will contact Arise technical support. They are listed on the Arise Portal.
Checking your emails is a critical part of your job description. You will receive helpful information about your growth within the company. This is a way for you to stay updated about what's required of you while servicing our clients.
Although it isn't required to have a printer; it's really important to have one. Your pay stubs are sent to you online. In some cases you might need to print them. Most clients may require that you print your notes for your records and etc.
Meetings are an important way to say we are on top of things. For each client you choose you will be assigned a Quality Assurance Performance Facilitator (QAPF). This person will schedule meetings with you just to make sure you understand your job description with the client. Anytime you are lost or need help your QAPF is who you will reach out to.